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In high spirits

AKMA Shamsuddin reveals the quality management techniques adopted by Shaw Wallace and its plans for revamping the product portfolio

The alcoholic beverage industry in India is busy refurnishing its existing portfolio and introducing new innovative products. Undoubtedly, Shaw Wallace, one of the leading alcoholic beverage company in the country, intends capitalising on the emerging opportunities in the segment of scotch and other international alcohol flavours in India. The company recently tied up with the Kyndal India and launched the international vodka brand, Vladivar from the Kyndal’s stable, in the country. Shaw Wallace is now in the process of introducing Absolut Vodka, one of the most renowned and respected vodka brands worldwide. Besides expanding the product portfolio, the move is aimed to impart a youthful, vibrant and international image to the company.
In the year 2003-04, Shaw Wallace achieved phenomenal growth in most of the segments. Its brand, White Mischief, accounts for 36 per cent share of the prestigious vodka market in India and is growing at an annual growth rate of 35 per cent. The company’s Antiquity Rare Premium Whisky leads with 85 per cent market share in the segment.
Brandy accounts for approximately 35 per cent of the total liquor sales in South India.
John ExShaw brandy (deluxe segment) and Golconda brandy (regular segment) are leading brands in their respective segments.
The two brands account for 20 per cent of the total brandy sales in southern markets.
French VSOP brandy, which was recently introduced in the premium brandy segment, has garnered a market share of 40 per cent in the segment already. Royal Challenge Whisky created history by becoming one of the first premium whisky brands in India to touch sales of one million cases. The product accounts for 65 per cent market share in the premium whisky segment in India. Royal Challenge is Shaw Wallace’s sixth brand to enter the hall of fame as a millionaire brand. In fact, it touched the million case mark despite the launch of a number of brands by multinational companies, which are positioned directly against the product. Shaw Wallace has a millionaire brand in all the brown spirits segments and these include Director’s Special Whisky, Haywards Fine Whisky, Old Tavern Whisky, Old Adventurer Rum and John ExShaw Brandy.
To further boost the profitability of the liquor business, the company initiated a set of measures last year. These include reassessment of the money spent on the marketing and promotional activities for its various brands, achieving low costs of operation and capitalising on new market opportunities. Accordingly, in the last financial year, 2003-04, the company achieved a revenue growth of 20 per cent. Moreover, the profit before tax was reportedly 2.5 times higher than the previous year.
VM Chhabria, Chairperson, Shaw Wallace has outlined a vision statement that entails emerging as India’s most profitable liquor company by doubling its current revenues and tripling its profits within the next three years.
A multi-pronged effort is being made by the company to achieve low cost manufacturing and purchase operations.
Reducing wastage as a cost saving measure has assumed increased importance for the company in the recent years. For the improvement of line efficiency, the number of cases produced per line per day is also being closely tracked.
Shaw Wallace has invested in setting up a state-of-the-art technical centre at Maharashtra Distilleries. Some of the activities undertaken here include standardising and monitoring raw material and blends for product consistency, development of new blends, malt maturation and analysing or assessing of new products introduced in the market. For cost cutting and increasing efficiency, the plant set up at Maharashtra Distilleries is also converting molasses to extra neutral alcohol (ENA).
Shaw Wallace has also undertaken an ambitious drive to upgrade the packaging of its major brands to impart a contemporary and sleek look, in line with the international trends. The brands that recently went through a makeover include Antiquity Rare Premium Whisky, Royal Challenge Whisky, Director’s Special Whisky, Old Tavern Whisky, Golconda Brandy, John Exshaw Brandy, Director’s Special Black Whisky and VSOP Exshaw Brandy.
Director’s Special became the first liquor brand in India to introduce the latest tamperproof technology, the holo-sleeves in February 2004. Shaw Wallace markets the Director’s Special Whisky in bottles calibrated with holo-sleeves only. This is a heat-shrink seal, stamped with a holographic strip that can be applied to the lids of the bottles. It offers a unique security solution to deter product fraud and tampering, and thus secures the product against counterfeits.
Similarly, Royal Challenge, besides having the emblem seal, has a high-tech carton with a ‘pop-out’ panel at the top, a recently introduced safety innovation. Four of the Shaw Wallace facilities have ....

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