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The Amul twist

RS Sodhi, General Manager (Marketing), GCMMF, in conversation with Shuchi Srivastava, explains Amul’s retailing plans and expansion strategies

The Gujarat Cooperative Milk Marketing Federation (GCMMF) has achieved 18 per cent growth during 2003-04 to close the year with a Rs 2,882 crore turnover, so it has been an enthusiastic year for Amul?
Our March closing was exceptionally good as an overall growth was witnessed across all our dairy products.

What percentage of this growth would you attribute to business garnered from the organised retail segment in India?
As far as GCCMF is concerned, the contribution from the organised retail segment would be negligible, say about 2-3 per cent. Except for a few cities like Hyderabad and Bangalore, the actual penetration of the organised retail segment is not really significant in other parts of India.

But what about the fact that the distribution of your products is carried out through a network of 4,000 stockists who, in turn, supply to 500,000 retail outlets?
These outlets would not fall in the organised segment but rather in the traditional unorganised one.

You have recently introduced new processes where you plan to launch new products, or re-launch old ones every Thursday of the week? Don’t you think such an increase in your product portfolio would be enhanced if these new products are present in organised retail formats?
Yes, the opportunity is immense but as I said earlier, due to the lack of an established market presence, such formats are not really high on our list of priorities. It would make much more sense to liase with local selfowned supermarkets who have all the amenities of an organised retail format. There is no special strategy to specifically target the organised segment. This does not mean that they don’t figure on our list at all; they do, but just as any other category.

Are your products accorded any special treatment in terms of packaging, labelling or other areas when sent to organised retail formats?
No, none at all we have the same range of products across all categories.

Given that there has been a shift towards branded food products, across urban markets, why has their sale through organised retail formats not taken off?
Clearly because there is no significant cost advantage offered to consumers in order to lure them away from the comfort of their local mom-andpop stores. At the latter option, one may still find a definite price advantage that is instrumental in cementing a longlasting relationship with the customer. An inviting ambience is an experience that organised retail formats offer but gradually this advantage too is losing its edge as the smalltime, so-called unorganised retailer is also waking up to the fact.

Fresh and ‘Taaza’
Amul doubles exports

GCMMF plans to focus on marketing Amul Taaza, the long-life milk in both domestic and export markets after the impressive response received by the product in the domestic market. The long-life milk market segment in India has grown from 1.4-lakh litres a day to 1.9-lakh litres a day during March 2003, to February 2004. Amul Taaza has increased its market share in this segment from 40 per cent in March 2003 to over 65 per cent by end of February 2004. Officials in the company say long-life milk is among the safest and healthiest milk options available to consumers all over the world as it is bacteria-free and packed in tamper-proof packs. Amul Taaza milk can be stored at room temperatures for over 180 days and does not need refrigeration till cut open. In spite of this consumption of long-life milk in India has not been commensurate with its attributes. Now the federation is making all-out efforts to promote this healthy alternative through its Amul Taaza brand. Through a sustained campaign, the federation is trying to convey to consumers the benefits of long-life milk, according to a press release from the company. Amul Taaza has already assumed the market leader position in countries of West Asia, Hong Kong, Singapore and Sri Lanka, according to the company.

Spurred by the recent reduction in dairy subsidies by the European Commission, the stagnant milk output in US and Europe and aided by low-cost production in India, GCMMF has set itself its single biggest export target ever. It has projected doubling of exports in 2004-05 from the last financial year, amounting to Rs 90 crore. “With the EU subsidy cut, low-cost imports from Europe and other markets will dip. This will increase the Indian dairy sector’s competitiveness globally,” says RS Sodhi, GM, Marketing, GCMMF. The subsidy cut will also help Indian exporters achieve higher realisations from the EU, and subsequently furnish better returns to the farmers. The reductions are primarily on butter oil, skimmed milk powder and white butter. At the top of GCMMF’s export list are skimmed milk powder (SMP) in bulk, Ultra High Temperature (UHT) milk in tetrapacks, butter, cheese, ice-cream, ghee (or clarified butter), paneer (cottage cheese) and desserts. All these are being exported under the Amul umbrella brand. Bulk exports of SMP have the highest growth potential. Among branded products, Amul is pitching its UHT milk, branded Amul Long Life, upfront. “We expect to sell Rs 20 crore of UHT milk in 1 litre tetrapacks in overseas markets in this financial year,” says Mr Sodhi. In 2003-04, GCMMF’s sales grew by 5 per cent to Rs 2,882 crore, with dairy business growing by 18 per cent despite the loss of its edible oils business. Milk production in India has reached 86 million tonnes, making it the largest milk producing country and production growing at a rate of 4-5 per cent per year. The output in US, the second largest milk producing country, is estimated at close to 72 million tonnes.

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